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Jumia Production Services

These terms and conditions govern the nature and quality of service offered to our vendors, they are set in order that all vendors requesting services from the service provider enjoys a positive customer experience. These terms and conditions may be amended from time to time.

Terms and Conditions

Quality of service clause

All nature of services provided must meet the recommended standards as stipulated by Jumia, where they do not;

  1. Meet the requirement as provided in guidelines
  2. Pass approval of Jumia’s quality control

The service provider is mandated to improve particular service upon request of the vendor at “no extra cost”

Storage and Damage of Vendor product samples

All product samples received by service providers must be properly stored and cared for. In the event that sampled are damaged in the care of service providers such samples will be fully paid for.

Jumia Studio Product Forfeiture

Products dropped off at Jumia Studio are subject to a forfeiture period of 3 Months. Reminder emails will be shared with sellers to come pick up their products. In the event that this email is not honoured and products are not picked up all products will be forfeited by the vendor.

Service Level Agreement and Turn-around time for Services

Service cost and SLAs for all services must be clearly spelt out on the website.

All SLAs must be strictly adhered to with regard to delivery timelines and schedules

Discontinuation of service

Jumia reserves the right to discontinue the use of any service provider at any time.

By proceeding you are acknowledging to have read, understood and agreed to the terms and conditions as stated above